Your subscription: upgrading and cancelling¶
Where to see your plan, how to move up to Pro, how to cancel or undo a cancellation, and what happens to your workspace when the subscription ends.
Everything about your subscription sits in one place: choose Settings in the left-hand menu, then Subscription. Only a Tenant Admin can change the subscription.
What the Subscription section shows¶
It tells you where you stand in plain words:
- During the trial. The plan, that your card has not been charged, and the date of the first charge.
- On a paid plan. The plan, that it is active, and the date it renews.
- After you cancel. That the subscription is ending, and the date you keep full access until.
- With no subscription. A workspace on an invite code has no paid subscription, and the section says so.
Moving up to Pro¶
On Solo, the section offers Move to Pro. The confirm step tells you what happens before anything is charged: your card is charged the difference for the rest of the current billing period straight away, and Pro is available as soon as it finishes. From your next renewal date you pay the Pro price.
Moving back down is not a button. Email us and we do it for you.
Cancelling¶
Choose Cancel subscription, read the confirmation, then choose Cancel subscription again. Keep it backs out.
Cancelling never takes effect at once. It stops the next charge:
- During the trial, your card is never charged. The workspace stays fully active until the trial would have ended.
- On a paid plan, the workspace stays fully active until the end of the period you have already paid for. The period you paid for is not refunded.
Until that date nothing changes: your AI keeps working, approvals keep working and your record stays where it is. Nothing is deleted on that date.
You can also cancel by emailing [email protected].
Changing your mind¶
While a cancellation is pending, the section shows Resume subscription. Choose it any time before the end date and the subscription carries on as before.
When the subscription ends¶
Export your record before the end date; Exporting your evidence for an audit explains what the export holds. When the subscription ends, nothing is deleted, and the workspace stops accepting changes. To start it again, write to [email protected].
More help¶
Browse every article in the Help center, where you can also ask the Kanonik assistant directly. For anything else, email [email protected] and a person who works on the product answers.